FAQ

How long does delivery take?

We do everything we can to ensure fast deliveries! All orders are processed within 1-3 business days. From the shipping date, you can expect your order within 7-12 business days, depending on carrier availability and location. In some cases, faster delivery is also possible. In order to offer you the best prices and the latest designs, we ship the products directly from the manufacturer in Asia.

What if I don't like the product?

If you don't like the product, you can return it within 14 days of receipt and we will refund you immediately. Please first take a look at the return policy.

Are any customs fees paid by Sweetface?

Unfortunately, it is not possible for us to cover all of our customers' customs costs. However, we support you with low product prices and free shipping.

Why exactly Sweetface?

We only offer our customers selected, high-quality products. The products go through a rigorous process before they are offered for sale in our online shop. That's why we have experts put our products through their paces, so that we can guarantee good quality.

How can I give my feedback?

Use support@sweetface.ch and tell us what you think. We are always open to feedback, suggestions for improvement and requests from our customers. We will reply as soon as possible. So don't hesitate to contact us if necessary. We are available to you 24/7.