Conditions
General Terms and Conditions (GTC) of Sweetface
1. Scope
The following General Terms and Conditions (GTC) apply to all orders via our website. The offer on this website is aimed exclusively at consumers residing in Switzerland (hereinafter “customer”).
A consumer is a natural person who maintains business relationships with Sweetface that cannot be assigned to their commercial or independent professional activity. Orders in non-standard household quantities can be rejected without justification.
Sweetface reserves the right to change these Terms and Conditions at any time. The version of these General Terms and Conditions valid at the time of the order is decisive and cannot be changed unilaterally for this order. Customer conditions that conflict with or deviate from these General Terms and Conditions will not be recognized.
The operator of this website www.sweetface.ch
2. Information on this website
Sweetface contains information about products and services. Price and range changes as well as technical changes remain reserved. All information on www.sweetface.ch > (product descriptions, images, illustrations, films, dimensions, weights, technical specifications, accessory relationships and other information) is for illustration purposes and is to be understood as approximate values and is non-binding. In particular, they do not represent any assurance of properties or guarantees, unless explicitly stated otherwise. Sweetface endeavors to provide all details and information on this website correctly, completely, up-to-date and clearly, but Sweetface cannot guarantee this either expressly or implicitly.
All offers on this website are subject to change and are not to be understood as a binding offer.
Sweetface cannot guarantee that the products listed will be available at the time of ordering. Therefore, all information regarding availability and delivery times are without guarantee and can change at any time and without notice.
3. Prices
The sales prices stated on Sweetface represent final prices and, unless otherwise stated, include statutory VAT and any other statutory levies such as advance recycling fees (VRG) or copyright levies on electronic devices. Prices are purely net in Swiss francs (CHF).
Any shipping costs will be charged additionally unless otherwise provided and must be paid by the customer. Shipping costs are shown separately in the ordering process.
Technical changes, errors and printing errors remain reserved; in particular, Sweetface > can make price changes at any time and without prior notice. The sales prices do not include consulting and support services.
4. Conclusion of contract
The products and prices on this website are considered non-binding offers.
By ordering via this website, including accepting these terms and conditions, the customer is making a legally binding offer to conclude a contract. Sweetface then sends an automatic order confirmation by email, which confirms that the customer's offer has been received by Sweetface. Orders placed are binding for the customer. Unless otherwise stated, there is no right of return or withdrawal.
The contract is concluded as soon as Sweetface sends a declaration of acceptance by email confirming the dispatch of the ordered products or services.
Orders will only be delivered after full payment has been received (exception: delivery against invoice) and provided the goods are available. If it turns out that the ordered goods cannot be delivered or cannot be delivered in full, Sweetface is entitled not to accept or only partially accept or execute the order. In such a case, Sweetface will inform the customer by email. If the customer's payment has already been received by Sweetface, the payment will be refunded to the customer. If payment has not yet been made, the customer is released from the obligation to pay.
5. Payment options and retention of title
The payment options specified in the ordering process are available to the customer.
Sweetface reserves the right to exclude customers from individual payment options or to insist on advance payment without giving reasons.
If the customer defaults on payment, Sweetface can charge default interest of 5% per year as well as a reminder fee of a maximum of CHF 20 per reminder.
The products delivered to the customer remain the property of Sweetface until full payment has been made.
6. Delivery, obligation to inspect, notification of defects and return
Deliveries are sent by post or courier to the address specified by the customer in the order.
Sweetface strives to keep delivery times as short as possible. However, any delivery times stated in the order confirmation are non-binding. Sweetface is entitled to make partial deliveries. In this case, the shipping costs will only be charged to the customer once.
If delivery against invoice is offered, the invoice will be sent by email or by post, at Sweetface's discretion.
If the delivery cannot be delivered or the customer refuses to accept the delivery, Sweetface can terminate the contract after notifying the customer by email and observing a reasonable grace period and invoice the costs for the work.
The customer is obliged to inspect the delivered goods immediately upon receipt of the delivery and to immediately report any defects for which Sweetface guarantees in writing by letter or email to the address in the imprint https://sweetface.ch/pages/impressum .
Returns to Sweetface are made at the customer’s expense and risk. The customer must send the goods in their original packaging, complete with all accessories and together with the delivery note and a detailed description of the defects to the return address provided by Sweetface https://sweetface.ch/pages/impressum.
If Sweetface's inspection reveals that the goods have no detectable defects or that they are not covered by the manufacturer's guarantee, Sweetface can charge the customer for the work, return shipping or possible disposal
7. Right of withdrawal
The customer is granted the right of withdrawal for 14 calendar days after receipt of the goods. The deadline is deemed to have been met if the customer sends the written cancellation to Sweetface by email or letter (address according to the imprint, https://sweetface.ch/pages/impressum ) within the deadline. The revocation does not require justification.
Exercising the right of withdrawal will result in the contract being reversed. The customer must return the goods within 10 calendar days in their original packaging, complete with all accessories and together with the delivery note to the return address specified by Sweetface in the imprint https://sweetface.ch/pages/impressum send back. Returns to Sweetface are made at the customer’s expense and risk. Any payment that has already been made will be refunded to the customer within 20 calendar days, provided Sweetface has already received the goods back or the customer can provide proof of shipping.
Sweetface reserves the right to demand appropriate compensation for damage, excessive wear or loss of value due to improper handling and to deduct the reduction in value from the purchase price already paid or to invoice it to the customer.
No right of withdrawal is granted in the following cases:
(i) If the contract has an element of chance, namely because the price is subject to fluctuations over which the provider has no influence;
(ii) If the subject of the contract is a movable item which, due to its nature, is not suitable for return or can quickly spoil;
(iii) If the subject of the contract is a movable item that is manufactured to the customer's specifications or is clearly tailored to personal needs.
(iv) If the subject matter of the contract is digital content and this content is not made available on a hard disk or if the contract must be immediately and completely fulfilled by both contracting parties;
(v) If the subject of the contract is a service and the contract must be fully fulfilled by the provider with the prior express consent of the customer before the cancellation period has expired.
(vi) In the areas of accommodation, transport, food and drink delivery and leisure activities, if the provider undertakes, when concluding the contract, to provide the services at a specific time or within a specified period.
8. Warranty
Sweetface strives to deliver goods of perfect quality. If defects are reported in a timely manner, Sweetface guarantees that the item purchased by the customer is free of defects and functional during the statutory warranty period of usually two years from the delivery date. It is at Sweetface's discretion to provide the warranty through free repairs, equivalent replacements or a refund of the purchase price. Further warranty rights are excluded.
The warranty does not cover normal wear and tear, the consequences of improper handling or damage by the customer or third parties, or defects that can be attributed to external circumstances. The warranty for consumable and wear parts (e.g. batteries, accumulators, etc.) is also excluded.
It is not possible for Sweetface to provide any assurances or guarantees that the data is up-to-date, complete and correct, or that the website, its functionalities, integrated hyperlinks and other content are constantly or uninterruptedly available. In particular, it is neither guaranteed nor guaranteed that the use of the website will not infringe the rights of third parties who are not owned by Sweetface.
9. Liability
Sweetface excludes all liability, regardless of its legal basis, as well as claims for damages against Sweetface and any auxiliary persons and vicarious agents. In particular, Sweetface is not liable for indirect damages and consequential damages, lost profits or other personal injuries, property damage and pure financial losses to the customer. Further mandatory legal liability remains reserved, for example for gross negligence or unlawful intent.
Sweetface only uses hyperlinks to simplify customer access to other web offerings. Sweetface cannot know the details of the content of these websites, nor can it assume liability or other responsibility for the content of these websites.
10. Data Protection
Sweetface may process and use the data recorded as part of the conclusion of the contract to fulfill the obligations under the purchase contract and use it for marketing purposes. The data necessary to fulfill the service can also be passed on to commissioned service partners (logistics partners) or other third parties.
The Privacy Policy are available in detail at the following link: https://sweetface.ch/pages/datenschutz Data protection)
11. Partial invalidity
If individual provisions of these General Terms and Conditions prove to be ineffective or unenforceable or become ineffective or unenforceable, the effectiveness of the remaining provisions remains unaffected.
12. Other provisions
Sweetface expressly reserves the right to change these General Terms and Conditions at any time and to bring them into effect without notice.
In the event of disputes, only substantive Swiss law applies, excluding conflict of law provisions. The UN Convention on Contracts for the International Sale of Goods (CISG, Vienna Convention on Contracts for the International Sale of Goods) is explicitly excluded.
The place of jurisdiction is the location/headquarters of Sweetface or the consumer's place of residence.
13. Contact
If you have any questions about these terms and conditions, please contact: https://sweetface.ch/pages/impressum
(Version December 7, 2022)